Multi-Site Store Manager - Massachusetts College of Art & Design

Position Summary: The Multi-Site Store Manager at Westfield State University Campus Store will oversee all aspects of the retail stores and is responsible for supervising daily activities of the stores at: • Work with support team to source apparel and branded merchandise, selecting items that meet the needs of campus department and organization customers, keeping within product pricing, decorating and freight expense standards set by the customer and/or our VP of Retail Operations • Work with support team to secure/create necessary artwork and quotes to be shared with our customers, assuring that all product, pricing, and shipping details are accurately represented • Monitor status of open purchase orders to ensure on-time delivery of all products, including timely resolution, communication, and mitigation of future potential problems • Work with support team to assure timely invoicing of direct customers Build High Performing Teams: • Oversee, manage, and lead the Assistant Store Manager at Framingham State University and part-time sales associates at all locations. • Implement action plans to improve key performance indicators to maximize business • Work with the UGS team members to help identify opportunities to improve store operations efficiency • Maintain inventory control and enter product information into the ordering systems to maintain optimal in-store product inventory levels • Review online orders and prepare merchandise for shipping • Manage controllable expenses and work with the accounting team to provide necessary documentation • Perform and or delegate opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate UGS directives • Maintain store policies and procedures • Incorporate loss prevention and safety messages into daily operations and work with university officials as the need arises • Maintain a safe and clean environment in accordance with university and UGS policies • Collect and analyze information and data to generate reports • Troubleshoot and aid in problem solving backend and frontend issues as they arise • Work hours are primarily 9am to 5pm however, availability for varied weekly shifts including occasional weekends, evening events and peak shifts hours required Community Outreach: • Weekly outreach to departments, faculty, administration, student groups and other auxiliary services for the purpose of building trustworthy relationships • Monthly meeting/communication with UGS contract administrator • Implement all additional services and programs that pertain to community involvement • Be present and available for as many community activities and events as possible • Establish an Advisory Committee that meets four times a year for the purpose of understanding branded needs and measure the success of past performance