Multi-Site Store Manager (Salem State University)

Position Summary: The Multi-Site Store Manager at Salem State University Campus Store will oversee all aspects of the retail stores and is responsible for supervising daily activities of the stores at: • Salem State University • Northern Essex Community College • Middlesex Community College In-store Selling Effectiveness: • Demonstrates/sells products to customers, explains benefits, features, prices, quality, value, and other information to build business through outstanding customer service • Drive store sales and traffic results, executing strategic merchandising initiatives, and consistently achieving key store metrics • Uphold positive working relationships with university officials, UGS partners, and third-party vendors • Maintain optimal floor coverage and schedules to maximize store productivity while staying within established sales per labor hour metrics • Build and maintain a store environment that is sharply focused on branding and visual merchandising to optimize the shopping experience • Maintain an organized floor plan with compelling visual product and branded signage standards that are met at all times • Ability to oversee and attend temporary pop-up store events outside of the physical store location • Work with support team to source apparel and branded merchandise, selecting items that meet the needs of campus department and organization customers, keeping within product pricing, decorating and freight expense standards set by the customer and/or our VP of Retail Operations • Work with support team to secure/create necessary artwork and quotes to be shared with our customers, assuring that all product, pricing, and shipping details are accurately represented • Work with support team and customers to approve virtual samples • Monitor status of open purchase orders to ensure on-time delivery of all products, including timely resolution, communication, and mitigation of future potential problems • Work with support team to assure timely invoicing of direct customers Operational Excellence: • Attain operational excellence at all locations • Implement action plans to improve key performance indicators to maximize business • Work with the UGS team members to help identify opportunities to improve store operations efficiency • Maintain inventory control and enter product information into the ordering systems to maintain optimal in-store product inventory levels • Review online orders and prepare merchandise for shipping • Manage controllable expenses and work with the accounting team to provide necessary documentation • Perform and or delegate opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate UGS directives • Maintain store policies and procedures • Incorporate loss prevention and safety messages into daily operations and work with university officials as the need arises • Maintain a safe and clean environment in accordance with university and UGS policies • Collect and analyze information and data to generate reports • Troubleshoot and aid in problem solving backend and frontend issues as they arise • Work hours are primarily 9am to 5pm however, availability for varied weekly shifts including occasional weekends, evening events and peak shifts hours required Other Duties: • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.