MGR, OPERATIONS SUPPORT

This position is responsible for retail technology infrastructure design, implementation, and maintenance for all Chico’s FAS retail locations. Responsible for staffing, scheduling and performance evaluations of In-Store Hardware team. Ensures all escalated issues given to In-Store Hardware team are handled in a timely basis and that the resolution is communicated to the appropriate personnel and leadership. Serves as Tier 3 Support and training mentor for staff on hardware and software relevant to the team. 7+ years’ experience with POS technology and Field Technology Systems (Hardware and Software) Demonstrated Experience with personnel management Demonstrated QA experience Demonstrated Experience with Budget / Project / Vendor Management Proven ability to lead, train, and mentor others to increase the abilities of the organization Excellent problem-solving skills Must have an upbeat, positive attitude and the ability to motivate individuals to provide extraordinary customer service Excellent verbal and written communication skills Must be dependable, punctual and reliable Must be available to work nights and weekends and provide off-hours support Analytical and strategic planning skills Ability to lead and motivate a team Demonstrates the ability to identify issues / opportunities and drive results through leadership in a collaborative environment Excellent combination of business decision making skills and fiscal responsibility.