Manager Travel & Expense

Summary

The Manager, Travel & Expense leads Nordstrom's corporate travel, meetings, and expense programs with a focus on supplier strategy, policy compliance, and traveler experience. This role owns end-to-end program management including the TMC, corporate card program, hotels, airlines, ground transportation, and expense tooling while partnering cross-functionally to drive savings and operational excellence. The position is hybrid based in downtown Seattle with regular stakeholder engagement and team leadership responsibilities.

Responsibilities

Lead and manage the corporate travel and expense program, including relationships with the TMC, card providers, and key suppliers.Develop and deliver category strategies and a 1-5 year sourcing roadmap for travel, meetings, and offsite spend.Negotiate contracts and commercial terms with suppliers in partnership with sourcing and manage renewals and amendments.Drive process improvements to simplify booking and expense workflows and improve service quality and compliance.Monitor supplier and traveler KPIs, conduct spend analysis, and translate insights into cost savings and action plans.Serve as primary point of contact for executive travel needs, policy interpretation, and supplier financial reconciliation.Requirements

5+ years of experience in corporate travel management, travel procurement, or meetings & events management.5+ years of supplier management and managing outside service providers.Proven experience delivering travel category savings through sourcing, demand management, or policy compliance.Strong analytical and reporting skills with proficiency in travel and expense systems (e.g., Concur).Demonstrated project management, stakeholder engagement, change management, and people management experience.