Manager, Store Technology

You will own the network infrastructure, POS systems, store technology deployments, and end-user support across 40+ retail locations. 5-7 years of IT operations or store technology experience, with at least 3 years supporting a multi-site retail, restaurant, or distributed environment.Hands-on expertise with retail POS systems - hardware, payment terminals, EMV/contactless, and end-to-end troubleshooting.Strong networking fundamentals - Wi-Fi design and troubleshooting, VLANs, firewalls, SD-WAN, ISP/circuit management, and LTE failover.Experience managing third-party providers, contractors, and field technicians - including dispatch platforms such as Field Nation, Work Market, ServiceChannel, or equivalent.Working knowledge of RFID in a retail context - readers, tag encoding, and integration with inventory or POS systems.Demonstrated experience leading new store openings or multi-site IT rollouts from kickoff through go-live.Excellent written and verbal communication; able to translate between technical staff, vendors, and non-technical store and executive partners.Willingness and ability to travel up to 25-35% to AKIRA stores and the warehouse.Must be able to work on-site at AKIRA's Chicago or Bolingbrook office.Valid driver's license and ability to lift up to 50 lbs (network gear, POS hardware) during installs and store visits. This role is based on-site at AKIRA's Chicago or Bolingbrook office. Occasional after-hours and weekend work is required to support store hours, openings, and incident response. Compensation for this position will be determined based on experience, qualifications, and other job-related factors.