Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Discover more about our full benefits package here. What You'll Do: Partner with field users and corporate partners to develop technical solutions to improve our customer and associate experience and boost productivity in stores. Manage relationship with IT partners Maintain an ongoing backlog of store requests and priorities Facilitate the development of Business Requirements and oversee requirements reviews with IT partners Execute on User Acceptance Testing Develop communication and training materials for store teams as needed Manage Vendor Solutions (Concierge, Omni, PlayerLync, etc.) Collaborate with internal business partners as well as vendors to identify issues/opportunities and work to resolution Execute on User Acceptance Testing Develop communication and training materials for store teams as needed Collaborate with Business Partners Partner with the pricing and promotion team to develop optimal ringing processes and instructions for ease of associate use and customer experience Work with the Communication Team to keep stores and Field Leaders aware of upcoming systems changes and impacts Regularly obtain feedback from our field teams to understand any obstacles in relation to systems to identify updates and future fixes to streamline Future Initiatives Coordinate with IT on store’s rollout and communication of the network refresh, pin pad replacement and other projects Participate in special projects to make decisions that impact stores’ business processes to introduce new features or optimize existing Who You Are: Bachelor’s degree or equivalent 8-10+ years experience in retail environment with exposure to operations and in systems environment with exposure to store systems and operations.
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