Manager, Starbucks - Fresno Fashion Fair

A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s. Through strong leadership, operational excellence, and partnership with both Starbucks and Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals. Oversee all aspects of café operations, ensuring a safe, efficient, and brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards.Recruit, hire, train, and develop Supervisors and Baristas, building a motivated and high-performing team.Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy’s service expectations.Ensure consistent preparation, presentation, and merchandising of all food and beverage products in alignment with Starbucks standards.Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain excellent service levels.Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs and stay within budget.Review financial reports and take appropriate action to meet sales, expense, and profit goals.Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean and organized café environment.Oversee cash handling, point-of-sale operations, and adherence to all financial policies and procedures.Build strong partnerships with Macy’s leadership and Starbucks District Managers to align on strategy, goals, and operational priorities.Serve as a role model in professionalism, appearance, communication, and alignment with company values.Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.