As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business. A day in the life… • Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards • Recruit, hire, train, develop and motivate your team – their success is your success • Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales • Create a solid business plan that enables your team to work together to meet service and sales goals • Support the success of your department by driving continuous improvements There may be additional duties, responsibilities and qualifications for this job. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
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