Manager, Sales and Customer Service

A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiencesExceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiencyReview and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve resultsManage selling support, including the stockroom, signing, equipment, and merchandisingSupport other operational areas such as OMNI, Style, and Asset ProtectionConduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnoverActively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areasInterview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleaguesWork a flexible retail schedule, including days, evenings, holidays, and weekendsFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesIn addition to the essential duties mentioned above, other duties may be assigned Some Additional Benefits We Offer Include This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.