We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The Salesperson Video (SPV) LA/OC manager is a leader who will drive the operational production of the Salesperson Video program in the LA/OC region (and emerging markets), supporting SoCal-based FTE and FLEX team members. The goal is to provide the best-in-class online experience while connecting customers with our people, stores and Nordstrom's deep fashion expertise. A day in the life... \- Lead a team of Producers, Videographers, Video Editors, Project/Sample Coordinators, and Assistant Stylists by setting clear expectations, providing regular feedback, goal setting and development opportunities \- Manage prioritization of business needs to maximize value, efficiency and effectiveness to meet the needs of the program and ensure goals, budget and timelines are met \- Regularly sync with SPV Program Manager to provide transparency into team performance, operational challenges and to ensure alignment on priorities and direction \- Manage LA-based Producer to build strong relationships with store leaders and teams (store managers, HR, Operations, Service & Experience) and quickly resolve issues \- Partner with the LA Studio Managers and staff on product sample flow and shared resources \- Identify hiring needs and support a scalable and sustainable talent/resource process \- Monitor program budget and expenses; ensure compliance with end of month reporting and identify opportunities to reduce costs by improving efficiency through continuous improvement \- Manage effectively through ambiguity and continuous change as the program evolves \- Stay current on industry practices and trends, including business processes and new technology, assessing and communicating their potential impact on the business \- Provide an enterprise perspective when identifying and addressing business needs \- Bachelor's degree or equivalent work experience \- 5+ years of professional experience in e-commerce and/or video production and 3+ years of experience successfully building and managing a team \- Professional experience in a high growth and high production environment with proven ability to achieve results and continuous improvement \- Demonstrated understanding of retail and the service environment of Nordstrom \- Ability to build strong relationship with peers and senior leadership \- Clear and effective written and verbal communication and strong interpersonal skills
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