Manager, Omnichannel Operations

Be part of an amazing story Collaborate with various partners to manage merchandise flow and incoming receipts, driving sales and profit.Direct the receiving and processing of all merchandise receipts, maintaining back-of-house standardsElevate the customer experience by delivering on the Omni Customer Experience score and Omni demand metricsLead and coordinate At Your Service front-of-house staff to deliver excellent customer service, support product pickup, process returns and bill payments, and flex between At Your Service and Curbside operationsResponsible for leading and managing the successful implementation and achievement of defined SLAs (Service Level Agreements) for Curbside Pick-Up, ensuring a safe, efficient, and punctual experience for customersManage the entire return process of abandoned BOPS/BOSS orders and non-congruent productsBuild productive relationships with all team members to drive key measurements of Macy's customer experienceCollaborate with and support the Business Administration, Asset Protection, and Merchandising functions on safety, audit, and RFID programsInterview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.Establish work strategies, provide insight and decision support, and direct and manage the team to meet or exceed performance and behavioral expectations. Some Additional Benefits We Offer Include This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.