The Manager of Operations will help manage Brand Ambassadors, Leads and Assistant Managers in maintaining and driving sales, customer satisfaction, the store’s facilities, loss prevention audits, service, staffing goals, payroll planning, safety, administrative work, company programs, and inventory control so that work is actualized in accordance with company-defined practices and processes. Alongside the Store Manager, the Manager of Operations must be a role model for the company, the customer first mentality and the workplace culture. Aids in educating and providing feedback to store team on the customer first mentality, operational standards, processes and company programs. Works with the Store Manager and other members of management to create processes or programs in the store that will drive sales and bottom-line profitability. Must have at least 2 to 3 years of retail experience with prior supervisory or management experience.
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