Manager, Luxury Personal Shopper

Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. Our Personal Shoppers provide the highest level of service to clients, assisting them throughout the store with all personal, home and gifting needs. Luxury products are their specialty. Anticipates needs and proactively reaches out to remind the client of occasions and holidays, and to suggest giftsHighly knowledgeable about alterations and fit; leverages the alterations service to drive salesTeaches clients how to edit, refine and style their wardrobes, both in the store and through in-home appointmentsEffectively manages time and productivity; utilizes available technology to maximize efficiencyExpert in the features of the Bloomingdale’s app and teach clients how to use it; utilizes “wish list” with clients to share product likesUtilizes social media to stay aware of relevant fashion trends and pop culture; encourages user generated content by creating “post-worthy” experiencesProvides clients with premium access to products. Utilizes all tools to secure product for the customer: search and send, special order tool, online look books; can easily sell merchandise not within their four wallsProactively seeks out product knowledge and has the confidence to sell luxury productHosts fashion presentations and private events in their own store each season; trade areas able to leverage Shopper to host events in local storesMerchandise Personal Styling offices, demonstrating expert mixing of productDevelops a luxury client interested in attending unique eventsBuilds a relationship based on trust with each clientHas strong ties to the community, particularly with local charities; establishes Bloomingdale’s as a strong supporter in the community that gives back while creating business opportunitiesAssists the General Manager in acquiring new high value clients through networkingServes as the store fashion leader, sharing trends and selling initiatives as a leader in the storeCultivates trusting relationships with product designers and buyers to secure limited availability product only available through Personal Shopping, especially luxury opportunitiesCares about the overall service standard in the building, stops to assist or address clients’ needs throughout the storeRegular, dependable attendance & punctuality.