Manager, Fashion Expertise

Summary Based primarily in the Chicago boutique and supporting additional market boutiques, the Manager, Fashion Expertise develops boutique teams' expertise in collections, product knowledge, luxury service standards, and styling. This role acts as the liaison between the Fashion Expertise office and retail teams to ensure consistent storytelling and elevated client experiences. Responsibilities Deliver inspiring, in-boutique and off-floor training on collections, savoir-faire, product knowledge, and service behaviors.Coach Style Advisors and Fashion Advisors to provide personalized styling, curate looks, and build strong client relationships.Facilitate styling workshops, observe advisor performance, and monitor training effectiveness through qualitative feedback.Partner with Boutique Leadership to co-create individual development plans, onboarding programs, and action plans to address business objectives.Promote and track completion of digital learning content and support KPI tracking related to styling and client appointments.Provide structured on-site coaching, evaluations, and qualitative insights to the Fashion Expertise Home Office.Support and participate in client styling appointments and follow up on opportunities identified during appointments.Travel frequently across boutiques within the market to deliver training and maintain boutique standards.Requirements

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