Manager, Client Development

Summary

As Manager, Client Development you will serve as a brand ambassador and business leader responsible for driving boutique performance and delivering elevated client experiences. You will coach and develop the in-store team, support the Boutique Director with business insights, and represent the House through local partnerships and events. The role requires frequent selling-floor presence and a focus on team development, client engagement, and operational excellence.

Responsibilities

Coach and inspire the sales team through on-floor leadership and regular feedback to deliver exceptional client service.Provide initial and ongoing training on product knowledge, service standards, and CHANEL savoir faire.Drive business performance using key performance indicators and develop action plans for continuous improvement.Represent the brand in the market through community involvement, partnerships, and client events to expand the client base.Support boutique operations, ensuring image, standards, and service delivery are maintained.Requirements

Minimum 5 years of related experience in retail or luxury client development.Bachelor's degree preferred.Strong communication and people leadership skills; ability to develop and motivate teams.Flexible schedule with availability for late nights, weekends, and some holidays; ability to lift 15 lb.Passion for the brand and client experience; foreign language skills preferred.