At Macy's Beauty, it's how we make magic, and it's exactly what you'll be doing as part of our Beauty team. The Seasonal Cosmetics/Fragrances Associate is responsible for providing professional service to customers by selling and demonstrating cosmetics and fragrances, as well as contributing to the success of the department. \- Provide an exceptional customer experience by ensuring the customer is always the priority \- Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area \- Handle all returns courteously and professionally \- Sell cosmetics and related merchandise according to customer service techniques and professional selling skills \- Determine customer needs based on personal features and other customer preference related factors \- Explain and demonstrate use of cosmetics through actual application \- Use clientele program to maintain customer profile and contact information to increase personal sales \- Be knowledgeable of and perform sales support functions related to POS procedures \- Alert Cosmetics Counter Manager or Cosmetics Sales Manager of inventory and other inaccuracies \- Attend product training classes and seminars and participate in pre-selling drives to maximize sales \- Ensure proper presentation, organization, storing, and replenishment of stock \- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) \- Ensure work area is free from hazards and work in a safe manner \- Adhere to Asset Protection and inventory control and compliance procedures \- Be in compliance with all hygiene standards \- Perform other duties as necessary \- Follows shortage programs and procedures \- Perform these functions in an efficient manner, as directed by the Supervisor \- Regular, dependable attendance and punctuality \- Must be able to multi-task in a fast-paced environment during constant periods of high volume. \- Ability to collaborate and function as a member of a team.
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