Macy's is hiring: Retail Customer Experience Associate, Fresno Fashion Fair - Fu

This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride, and satisfaction. This position exemplifies the Own Your Style service model and requires a can-do attitude that goes above and beyond with a personable and efficient approach when servicing the customer.What we can offer youAn inclusive, challenging, and refreshingly fun work environmentCompetitive pay and benefits rooted in principles of equityPerformance incentives and annual merit reviewMerchandise discountsHealth and Wellness Benefits across medical, dental, vision, and additional insuranceRetirement Savings Plan with 401k match opportunityEmployee Assistance Program (mental health counseling and legal/financial advice)Resources for continuous learning, career growth, and leadership developmentPaid Time OffFully-Funded education benefits - may include 100% of tuition, books, and feesColleague Resource Groups (CRGs) and give-back/volunteer opportunitiesWhat you will doProvide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether it's in-store or through virtual selling.Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources (product descriptions, customer reviews, etc. Share customer feedback daily to create a better customer experience.Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smartphones, work-associated apps, and social media.Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales.Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor.Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines.Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme.Perform store opening and closing procedures, including accessing alarm system and settling the registers.Skills You Will NeedProduct knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.Communication: Comfortable communicating with customers virtually, via phone, and in person.Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.Collaboration: Partnership with the total team to drive sales and deliver the customer experience.Who you areFocused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.Flexible availability, including days, evenings, weekends, and holidays.Ability to effectively communicate and present information to customers, peers, and all levels of management.Resourceful and able to adapt quickly to changing priorities.At least 2 years of selling or customer experience preferred.Essential Physical RequirementsPosition requires prolonged periods of standing/walking around store or department.Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision.Lifting and moving items weighing up to 30 lbs.About Macy'sNow is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store.