Macy's is hiring: At Your Service Center Associate, Fresno Fashion Fair - Full T

A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. Those stories are part of what makes this such a special place to work.Job OverviewThe At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.What We Can Offer YouJoin a team where work is as rewarding as it is fun! Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.Demonstrate knowledge of store products and services to drive sales and minimize returns.Sell gift cards and work to resolve customers’ Macy’s card issues, as needed.Follow store’s audit policies and procedures.Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures.Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.Skills You Will NeedProduct Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.Communication: Comfortable communicating with customers virtually, via phone, and in person.Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.Collaboration: Partnership with the total team to drive sales and deliver the customer experience.Who You AreFlexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.Enjoy meeting people, learning about them, and sharing information.Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.You can handle electronic devices with no problem.Must be able to:Understand and communicate effectively with customers, co-workers, and supervisors.Read and understand employment policies and safety rules/procedures in English.No Education or Experience Required.Essential Physical Requirements You Will PerformThis position requires lifting, constant moving, standing, and reaching with arms and hands.Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders.Reaching, including above eye level, crouching, kneeling, stooping and color vision.Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.About UsThis is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.Join us and help write the next chapter in our story - Apply Today!This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.