Macy’s at Your Service Center - Seasonal Associate

In order to present our customers with the best holiday shopping experience, many of our Seasonal associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! \- Provide an exceptional customer experience by ensuring the customer is always the # 1 priority \- Acknowledge Customers in a friendly and helpful manner upon Customer's entry into the area \- Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy's tablet app \- Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own \- Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free \- Handle all returns professionally, with sincerity and enthusiasm \- Demonstrate knowledge of store products and services to drive sales and minimize returns \- Sell gift cards and work to resolve customers' Macy's card issues, as needed \- Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location \- Follow store's audit policies and procedures \- Adhere to Asset Protection and inventory control and compliance procedures \- Follows shortage programs and procedures \- Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality \- At least one year of customer service experience.Communication Skills: \- Excellent written and verbal communication skills. \- Able to use a calculator.Reasoning Ability: \- Self-starter, able to work independently and as part of a team and must have good time management skills.Physical Demands: \- This position involves constant moving and standing.