What This Position is All About: The Style Advisor is responsible for elevating their shopping experience by welcoming visitors to the store, providing directions and answering questions to help customers efficiently get to their desired location.The Style Advisor has a strong working knowledge of the store, the designers it carries as well as the many services offered and they use this knowledge to provide customers with personalized assistance to enhance their shopping experience. Who Are You: Actively collaborates and contributes to a positive team dynamic Consistently generates and shares original ideas, tackling both simple and complex problems A customer champion who consistently delivers a high standard of customer service and can be relied upon to put the customer first Acts promptly in routine situations and sees a clear plan of action to a positive result in the customer’s eyes Demonstrates comfort in flexing all communication styles and establishes positive interpersonal relationships An out of the box thinker who is comfortable with change and challenging convention You Also Have: Technical or other skills such as position specific software As The Style Advisor, you will: Create a Welcoming Environment Immediately welcomes customers as they enter the area and proactively offers assistance. Elevate the Shopping Experience Able to quickly assess customer needs in terms of: special occasion, vendors/product of interest, special language needs, how much time customer has, etc. Has a strong network of Style Advisors throughout the store and leverages these relationships to pair the right Style Advisor to a new customer based on the customer’s needs. Thoroughly knowledgeable on all in-store services and proactively offers the appropriate service to a customer to further personalize and enhance their shopping experience.
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