About the position Johnny Was is a high-growth apparel brand, which designs, markets, and sells boho-chic, vintage-inspired women's apparel and accessories in the U.S. and internationally through ecommerce, retail, and wholesale channels. Johnny Was is a wholly-owned subsidiary of Oxford Industries (NYSE: OXM). Responsibilities Meet and exceed store and personal sales plan while maximizing the profitability of the store.Support and partner with the Store Manager to complete daily operations in a timely manner.Utilize an innovative and entrepreneurial mindset to drive results.Act as a brand ambassador in the local market/mall to drive brand loyalty and business.Understand and use all retail systems and reporting tools.Responsible for store inventory control and loss prevention while assisting in quarterly inventory.Oversee all daily operational duties (i.e. opening, closing, returns, customer complaints).Complete operational tasks in a timely manner while maintaining daily operational tasks according to Johnny Was standards including selling and service expectations, operations, payroll and human resources.Implement and maintain all company standards and practices ensuring that all pertinent information is communicated to the entire team.Maintain interior and exterior upkeep of the building with partnership from the corporate office.Assist the store manager in sourcing of qualified candidates.Assist in training new associates to set them up for success.Execute visual guidelines 72 hours from when received.Communicate all internal business needs and employee issues to the Store Manager in a timely manner.Foster an environment of teamwork and collaboration as well as enthusiasm and positivity.Demonstrate confidence when leading the team and managing the store.Take initiative; have a high level of ownership and accountability for results of self and others on the team.Evaluate performance of all team members and provide consistent and timely feedback to the Store Manager for further coaching and development of the team.Collaborate with the Store Manager to coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals.Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability.Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.Ensure the team receives all new product knowledge training to strengthen selling skills.Model and enforce dress code compliance.Achieve personal selling goals consistently leading by example.Ensure that customer and employee experience are prioritized over workload or tasking.Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance.Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way.Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed.Meet customer issues with patience while being solution oriented for the highest good of the client.Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns.Requirements
Create an account to see the full posting, access our search engine, and more.You're just 60 seconds away from your new Creativeloft account.