Luxury Retail Keyholder (Full Time) Chicago, IL.

Johnny Was, LLC At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. Position Overview: The Keyholder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. Takes initiative; has a high level of ownership and accountability for results of self and others on the team Evaluates performance of all team members and provides consistent and timely feedback to the Store Manager and Assistant Store Manager for further coaching and development of the team Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability. Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed Meeting customer issues with patience while being solution oriented for the highest good of the client Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns You will love this job if you… Have a friendly and outgoing personality with an open team-oriented mindset Have excellent customer service skills with an energetic personality Can develop and maintain a clientele base Are flexibility with night and weekend shifts, able to commit to a set schedule if needed Have strong organizational, follow up and communication skills Who we would like to meet: High School diploma or GED 2 years retail experience, preferably in women’s contemporary fashion Computer skills to include operation of iPad-based point of sales system and email Ability to work retail hours including days, nights, weekends, and special events Bending/stooping/kneeling required Able to lift up to 50 lbs What happens next? We will review your application as soon as possible.