Luxury Retail Assistant Store Manager Houston, TX

The Assistant Store Manager will work closely with the Store Manager to support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store. • Implement and maintain all company standards and practices ensuring that all pertinent information is communicated to the entire team. Takes initiative; has a high level of ownership and accountability for results of self and others on the team • Evaluates performance of all team members and provides consistent and timely feedback to the Store Manager for further coaching and development of the team • Collaborating with the Store Manger to coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals • Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability. Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals • Ensure the team receives all new product knowledge training to strengthen selling skills • Model and enforce dress code compliance • Achieve personal selling goals consistently leading by example • Ensure that customer and employee experience are prioritized over workload or tasking Customer Service: • Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance. • Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way • Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed • Meeting customer issues with patience while being solution oriented for the highest good of the client • Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns.