Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and
more fun with those we love. We are Made for Life.
Our mission statement:
Crafting clothes for life’s everyday adventures. Today, tomorrow and always.
Our Product formula:
Considered style. Trusted Quality. B Corp certified.
We are proud to have featured in the Sunday Times top 10 Best Places to Work 2026.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality
within our workforce to ignite an inclusive foundation for us all to build from and truly connect
with our customers, colleagues, and communities alike. You play a key part in creating an
environment free from prejudice, racism, sexism, harassment, bullying and any other form of
marginalisation in our workplaces.
Role Summary
You put the customer at the heart of everything that you do, as the face of our business, greeting
and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely
attentive and interested in our customers needs and will have the opportunity to learn all about
our lovely products to ensure you can be as helpful as possible.
Role Responsibilities
To both greet and thank customers along with wishing them a fond farewell in a warm
and friendly manner, ensuring they have had a memorable experience with us
Provide exceptional service at all times utilising your knowledge to help our customers
find the best products to suit them for in-store and multi-channel sales
Support KPI goals by delivering great service and contributing to a positive store
atmosphere
Efficient and attentive service at the tills – processing sales, orders and refunds
Processing deliveries and helping to get all of the replenishment and new stock onto the
shop floor
General housekeeping and tidying of the shop floor and back of house
Keeping up to date with company activity and promotions
Supporting floor moves, sale set ups and launches
To abide by all FatFace policies and procedures
Ensure GDPR procedures are adhered to at all times
Align self to companies social and environmental mission and champion any actions that
you can directly impact at all times’
Skills and Experience
Store Crew
Job Description
Sensitivity: General
Experience in a customer service environment is desirable but not essential
Excellent interpersonal and communication skills
Positive can-do attitude
Ability to work productively in a high-pressure environment
Confidence in taking the initiative and working under own direction at times
Team player
Great time management
Role Competencies
To deliver excellent customer service standards focussing on customer needs and
satisfaction
Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand
vision and values through everything you do
Align self to companies social and environmental mission and champion any actions that
you can directly impact at all times
Proactively provide a personal, genuine and authentic approach
Acting with integrity, demonstrates a passion for, interest in and understanding of others
Values and respects the team at all levels, getting on well with everyone around you
Play an active and positive part in the team by embracing every opportunity to be a part of
what’s going on
Ability to enhance relationships with appropriate use of humour and tailoring your
approach for each individual interaction
Proactively offer customer alternative ways to buy across our whole multichannel
proposition
Proactively deliver on all operational standards to maintain expected requirements
across all core components including handling deliveries, VM, health and safety, general
housekeeping and stock replenishment
FatFace Benefits:
Financial & Protection Benefits
Sick pay allowances
Critical Illness Income protection/ Death in service (for salaried colleagues)
Pension scheme – with net deduction and salary sacrifice options
Dental insurance (colleague funded)
Discounts & Perks
60% off FatFace products
25% discount at Next stores (across full price products)
O2 phone discount
Discounted gym membership
Cycle to Work scheme (for salaried colleagues)
EV vehicle scheme (for salaried colleagues)
Perkbox – our online platform offering:
o Day-one access
o Exclusive brand discounts
o Wellbeing content
o Home workouts and more
Health & Wellbeing
Store Crew
Job Description
Sensitivity: General
We are committed to building a diverse and inclusive team. If you’re excited about this role but
your experience doesn’t align perfectly, we encourage you to apply — you might be just the right
fit.
Specsavers eye care scheme
o Eye tests and contributions to glasses
Free period products
EAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles Support
Learning & Development
THRIVE – our learning management system:
o Day-one access
o 1,000s of learning resources
Time Off & Leave
25 days holiday plus bank holidays
Sabbatical leave (in line with service)
Enhanced family-friendly policies – including enhanced maternity leave
Flexible Working Opportunities – flexible working requests can be made from day one of
employment and are considered on an individual basis.
Additional Perks
Refer a Friend scheme
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