About the position LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Responsibilities • Embraces our values & sets an example through his/her behaviors • Responsible for compliance with all ANN INC. practices and procedures • Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store's overall goals • Provides excellent client service by anticipating the client's needs, exceeding expectations, and adhering to ANN INC. service experience standards • Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients • Addresses client concerns, coming to resolution when possible, and involving management where appropriate • Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional • Takes ownership, solicits and incorporates feedback for professional growth and development - Consistently receives positive, unsolicited client feedback • Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone • Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences • Completes opening/closing procedures and tasks as directed by Leadership Team with a client focus • Meets merchandise processing standards and maintains an organized and accessible work area • Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets • Maintains a safe work environment and reports any potential hazards to store management • Participates and assists in the preparation for the stores' inventory • Reports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the business • Follows all ANN INC. operational guidelines, processes, and procedures • Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systems • Performs register transactions quickly and efficiently • Is proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and processes transactions accurately • Understands and can clearly articulate the Company's brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients • Participates in and attends Store Meetings • Proactively uses associate education tools to build product and styling knowledge with his/her peers • Packages and wraps client purchases according to ANN INC. standards
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