LOFT 1212 - Sales Associate-ANN Lansing, MI

About the position Responsibilities • Embraces our values & sets an example through his/her behaviors • Responsible for compliance with all ANN INC. practices and procedures • Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads • Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store's overall goals • Provides excellent client service by anticipating the client's needs, exceeding expectations, and adhering to ANN INC. service experience standards • Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients • Addresses client concerns, coming to resolution when possible, and involving management where appropriate • Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional • Takes ownership, solicits and incorporates feedback for professional growth and development - Consistently receives positive, unsolicited client feedback • Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone • Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences • Embraces our values and behaviors and inspires team by leading by example through his/her words and actions - Supports an environment of learning and trust by acting as a positive role model • Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws • Completes opening/closing procedures and tasks as directly by Leadership Team with a client focus • Meets merchandise processing standards and maintains an organized and accessible work area • Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets • Maintains a safe work environment and reports any potential hazards to store management • Participates and assists in the preparation for the stores' inventory • Reports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the business • Follows all ANN INC. operational guidelines, processes, and procedures • Reviews Bulletin Boards daily • Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systems • Performs register transactions quickly and efficiently • Is proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and processes transactions accurately • Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold • Operates and understand the functions of the PDT • Understands and can clearly articulate the Company's brand positioning • Lives the ANN INC. Purpose, Values & Behaviors, Practices in all interactions • Participates in and attends Store Meetings • Proactively uses associate education tools to build product and styling knowledge with his/her peers • Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction • Represents the brand by adhering to ANN INC.'s dress code guidelines • Packages and wraps client purchases according to ANN INC. standards Requirements • Ability to function as a role model, ensuring that the client remains the top priority • Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes • Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.'s guidelines • Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates • Ability to handle cash and provide change without error • Remains flexible in scheduling that meets the needs of the business • Ability to lift and carry up to 20 pounds occasionally • Maneuver effectively around sales floor and stock room