About the position We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe. Responsibilities • Embraces our values & sets an example through his/her behaviors , • Responsible for compliance with all ANN INC. practices and procedures , • Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads , • Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store's overall goals , • Provides excellent client service by anticipating the client's needs, exceeding expectations, and adhering to ANN INC. service experience standards , • Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients , • Addresses client concerns, coming to resolution when possible, and involving management where appropriate , • Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional , • Takes ownership, solicits and incorporates feedback for professional growth and development - Consistently receives positive, unsolicited client feedback , • Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone , • Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences , • Embraces our values and behaviors and inspires team by leading by example through his/her words and actions - Supports an environment of learning and trust by acting as a positive role model , • Completes opening/closing procedures and tasks as directly by Leadership Team with a client focus , • Meets merchandise processing standards and maintains an organized and accessible work area , • Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets , • Maintains a safe work environment and reports any potential hazards to store management , • Participates and assists in the preparation for the stores' inventory , • Reports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the business , • Follows all ANN INC. operational guidelines, processes, and procedures , • Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systems , • Performs register transactions quickly and efficiently , • Is proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and processes transactions accurately , • Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold , • Understands and can clearly articulate the Company's brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients , • Lives the ANN INC. Purpose, Values & Behaviors, Practices in all interactions , • Participates in and attends Store Meetings , • Proactively uses associate education tools to build product and styling knowledge with his/her peers , • Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction , • Packages and wraps client purchases according to ANN INC. standards
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