Lead-Tucson mall-0093

The Lead assists the store in driving results through exceptional knowledge of product, brands, fashion and trends, a passion for Drive for results and being in the business during peak periods. The Lead also ensures consistent operational task execution, coaching and development of Sales Associates, assists the Store and Assistant Manager by consistently providing an exceptional customer experience and being an example to the Sales Associates. The Product Lead assists the Store and Assistant Manager in the behind-the-scenes aspects of managing the store, to ensure a consistent focus on customer experience during business hours. PacSun FitReflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trendsInspires and motivates others by consistently exhibiting core value behaviorsDemonstrates willingness, aptitude and initiative to learn what is unknown about product, brand, fashion and trendsCustomer ExperienceDisplays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experienceHandles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriateMaintains a clean and well-organized store, promoting a safe working and shopping environment to maximize the customer experienceShares feedback from customers with the leadership team to improve the overall customer experiencePerforms as the foor supervisor role as-needed to cover non-peak periods (breaks, etc. )Priority Setting / Decision MakingPrioritizes and delegates tasks to meet all operational needsDisplays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experienceSupports and executes visual directives and maintains visual standards set by the companyDrives efficiency in all operational store processesMaintains merchandise flow, filling and presentation standards throughout the store and stockroomMaintains a clean and well-organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experienceEnsures all store associates follow all policies, procedures, and all Safety Program practicesResults-DrivenHolds self and others responsible for the accomplishment of all tasksCoaches and provides feedback on Sales Associates' performanceSupports associate engagement by recognizing and rewarding outstanding performanceProvides direction to associates to ensure understanding of company directives and standardsOperational ResponsibilitiesLOP: Leads floor for management team to cover breaks during non-break periodsSupervisory-level register accessOperning / Closing Shift: may be required to open or close store during specific hours based on business needsAdditional ResponsibilitiesAbility and willingness to take on additional tasksAdheres to federal, state and local labor lawsSecures and maintains assigned company propertyAbility to lift up to 50lbsFlexbility with schedule (able to work weekends, early mornings, nights, peak holiday periods)Ability to utilize power tools and navigate a ladder as neededPhysical DemandsAbility to climb, reach, bend and lift up to 30lbs frequently and 50lbs occasionallyAbility to operate a cash register and fold & display merchandiseAbility to work in store sales floor for extended period - 95% or more of assigned shiftAble to communicate through oral interactions