Lead Supervisor II

Sample of tasks required of role: SALES: • Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values • Endorses, models and develops team to deliver Coach’s Selling and Service expectations • Enforces sales strategies, initiatives and growth across all categories • Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results • Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers • Productivity Management: holds sales team accountable for personal sales • Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives • Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results • Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) • Sensitive to customer and team needs and tailors approach by reading cues • Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate • Develops both self and individual product knowledge skills and remains aware of current collections • Understands the positive sales impact staffing has on the business and recruits accordingly • Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth • Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development • Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) OPERATIONS: • Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively • Demonstrates strong business acumen • Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor • Maintains interior and exterior upkeep of the building with partnership from the corporate office • Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary • Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures • Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals • Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions • Ensures all daily tasks are completed without negatively impacting service of Coach standards Competencies required: • Drive for Results: Can be counted on to exceed goals successfully. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.