Lead Supervisor I

Selling and ServiceUnderstands organizational objectives and makes decisions that align with the Company priorities and valuesCreates personal sales and clienteling strategies in partnership with the management teamMeets customer needs through solution-oriented and forward thinkingBuilds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplaceUnderstands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tacticsCreates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to styleDemonstrates Coach’s Selling and Service expectations at all timesInfluences customers’ purchase decisions by balancing patience and assertivenessTakes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goalsFlexes personal selling techniques to contribute to overall store financial resultsDemonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviorsDiscusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needsWorks with multiple customers simultaneously and breaks away as appropriateFollows up with customers consistently and genuinely to influence/close the saleDevelops product knowledge skills and remains aware of current collectionsDemonstrates knowledge of competition and can apply that knowledge to building sales and customer relationshipsDrives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customersSensitive to customers’ needs and tailors approach by reading cuesBuilds lasting and loyal relationships with customersEnsures all daily tasks are completed without negatively impacting service or Coach standardsWorkplace and EnvironmentCreates enthusiasm and positivity for a shared vision and missionFosters and environment of teamwork, trust and collaboration with peers, customers and supervisorsDemonstrates confidence when working with customersTakes initiative; has a high-level of ownership and accountability for individual resultsWelcomes feedback and adapts behaviors as appropriateRepresents Coach as a brand ambassador at all timesIs adaptable and flexible to changeMaintains a calm and professional demeanor at all timesCreates short and long-term strategies to achieve personal metrics and performance goalsUtilizes Company tools to keep self-informedHandles and offers solutions to customer issues appropriately and involves a manager when necessaryPromotes and endorses a team selling environmentOperationsCompletes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely mannerAdheres to all retail policies and procedures including POS, Operations and Loss Prevention proceduresLeverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goalsReplenishes inventory on sales floor as neededProcesses shipments as neededAdditional RequirementsExperience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.Education: High school diploma or equivalent; college degree preferred.Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)Physical: Ability to communicate effectively with customers and team. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.). Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements