Lead Supervisor i

\- Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values \- Endorses, models and develops team to deliver Coach s Selling and Service expectations \- Enforces sales strategies, initiatives and growth across all categories \- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results \- Maximizes floor supervisor role to deliver strong metrics; being results driven through team selling and through selling to multiple customers \- Productivity Management: holds sales team accountable for personal sales \- Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives \- Builds credibility and trust with team; as well with customers - serving as a personal fashion advisor to deliver business results \- Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach s Guide to Style \- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) \- Sensitive to customer and team s needs and tailors approach by reading cues \- Solution-oriented and forward thinking in resolving customer issues; partnering with Store Manager(s) and/or District Manager when appropriate \- Develops both self and individual product knowledge skills and remains aware of current collections \- Understands the positive sales impact staffing has on the business; recruits accordingly \- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools; delegates and empowers other to challenge individual growth \- Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and performance development \- Regularly provides feedback to others; coaching performance to a higher standard; providing feedback to Store Manager(s) and Assistant Store Manager(s) \- Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values \- Endorses, models and develops team to deliver Coach s Selling and Service expectations \- Enforces sales strategies, initiatives and growth across all categories \- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results \- Maximizes floor supervisor role to deliver strong metrics; being results driven through team selling and through selling to multiple customers \- Productivity Management: holds sales team accountable for personal sales \- Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives \- Builds credibility and trust with team; as well with customers - serving as a personal fashion advisor to deliver business results \- Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach s Guide to Style \- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) \- Sensitive to customer and team s needs and tailors approach by reading cues \- Solution-oriented and forward thinking in resolving customer issues; partnering with Store Manager(s) and/or District Manager when appropriate \- Develops both self and individual product knowledge skills and remains aware of current collections \- Understands the positive sales impact staffing has on the business; recruits accordingly \- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools; delegates and empowers other to challenge individual growth \- Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and performance development \- Regularly provides feedback to others; coaching performance to a higher standard; providing feedback to Store Manager(s) and Assistant Store Manager(s) \- Manages daily operational tasks according to Coach standards; switching gears based on the needs of the business both seamlessly and pro-actively \- Demonstrates strong business acumen \- Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintaining a calm and professional demeanor \- Maintains interior and exterior upkeep of the building with partnership from the corporate office \- Understands and uses all retail systems and reporting tools to make informed decisions; taking appropriate partners, as necessary \- Adheres to all retail policies and procedures including POS and Operations procedures \- Leverages Coach s tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals \- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions \- Ensures all daily tasks are completed without negatively impacting service of Coach standards Our Competencies for All Employees \- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. \- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. \- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.