Lead Supervisor I

Coach is a global fashion house founded in New York in 1941. Selling and Service Understands organizational objectives and makes decisions in partnership with the Store Manager and Associate Manager (s) that align with company priorities and vales Endorses, models and develops team to deliver Coach's Selling and Service expectations Enforces sales strategies, initatives and growth across all categories Works with Store Manager and/or Associate Manager to flex store business strategies and personal selling techniques to contribute to overall store and financial results Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or Associate Manager(s0, tracks store's performance at all times and achieves sales through team Productivity Management: holds sales team accountable for personal productivity Takes owership and commitment for delivering results; actively aware of personal and store metrics and achieves goals Drives business through sales strategies, clienteling, sourcing new customer and maintaining on-going productive relationships with customers Develops a clienteling strategy in partnerhip with the Store Manager and Associate Manager (s); implements and monitors strategy over time to achieve business goals and objective in partnership with the Store Manager and Associate Manager (s) Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Builds credibility and trust as a personal fashion advison to both team and customers by communicating fashion awareness and trends in the marketplace Creates positive impressions with the store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style Demonstrates confidence when leading the team and managing the store Acts as advocate for the team and Brand Is adaptable and flexible to change Additional Requirements Experience: At least 1 year of previous management experience in a luxury retail service environment preferable. Our Competencies for All Employees Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Visit Coach at www.coach.com.