Lead Stylist / Assistant Manager

Overview
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**Position Responsibilities:**

**Stylist Leadership & Client Experience:**

❖ Lead the client experience from check-in to check-out, ensuring all Drybar standards are upheld.❖ Support stylists in delivering the ultimate Drybar Experience by coaching in the moment and modeling exceptional service.❖ Ensure that all company procedures, policies, and local regulations are followed.❖ Promote and uphold The Anatomy of a Blowout, ensuring consistency across all stylists.❖ Maintain awareness of shop promotions and merchandising.❖ May perform bartender duties as needed to support the shop.

❖ Assist in book optimization.

**Stylist Hiring & Training Support:**

❖ Assist the Shop Educator in hosting and setting up recruiting events, including school demos and career fairs.❖ Support onboarding by helping new hires transition onto the floor.❖ Assist in facilitating advanced training sessions based on RYB comments, floor observations, and team needs.❖ Uphold all standards and procedures stated in the AOB (Anatomy of the Blowout).

**Hair Quality & Coaching:**

❖ Provide in-the-moment coaching to stylists to ensure hair quality and client satisfaction.❖ Observe and give feedback on performance, professionalism, and timing.❖ Encourage growth through ongoing education and feedback loops.

**Product Education:**

❖ Support Shop Educator in training bartenders, stylists, and managers on product benefits and usage.❖ Ensure stylists educate clients on at-home care and product recommendations.❖ Assist in spearheading product launches and maintaining retail awareness.

**Client Experience:**

❖ Monitor RYB feedback and collaborate with the Shop Educator to apply coaching as needed.❖ Interact with clients regularly to gather firsthand feedback and ensure satisfaction.❖ Support positive resolution of client concerns in alignment with company values.

**Team Experience & Shop Flow:**

❖ Support a positive and inclusive culture in the shop❖ Delegate tasks to ensure smooth operations (breaks, cleaning, stocking, etc.).❖ Support stylists and bartenders on the floor with shampooing, finishing, and guest interaction when needed.❖ Lead by example

**Shop Leadership & Communication:**

❖ Serve as acting supervisor when Shop Educator or Operating Partner is not present.❖ Maintain open communication with the Operating Partner and Shop Educator.❖ Assist with administrative tasks and reporting as assigned.❖ Disseminate information shared in Pipeline and maintain awareness of promotions and sales goals.❖ Help keep team morale positive and solution-focused.

**Supervisory Responsibilities:**

❖ When Shop Educator and Operating Partner are unavailable, supervise Bartenders and Stylists during assigned shifts.❖ Report concerns, safety issues, or policy violations promptly to leadership.

**Job Competencies:**

❖ Commitment and dedication to customer service excellence.❖ Ability to relate to all kinds of people and resolve issues positively.❖ Strong peer relationships and problem-solving skills.❖ Excellent time management and task delegation.❖ Motivated, enthusiastic, and reliable.

**Shop Leadership Expectation:**

As a Lead Stylist, you are part of a small but powerful leadership team that keeps the shop running in top form.You are expected to:

* Incorporate Owners Mindset - what would owner or shop educator do?
* Champion the client experience and uphold Drybar standards at all times.
* Lead by example in both performance and attitude.
* Support the Operating Partner in achieving sales, staffing, and service goals.
* Help maintain a fun, professional, and high-energy environment for both clients and team members.