Lead Keyholder

At Cabi, we're redefining what it means to build a fashion brand, one rooted in connection, confidence, and purpose. As a women's retail clothing company, we don't just design beautiful apparel; we create opportunities for women to express themselves, build community, and thrive both personally and professionally. Our culture is collaborative, entrepreneurial, and deeply people-first, where every team member plays a role in shaping meaningful experiences for our Stylists and clients. If you're energized by creativity, inspired by empowering others, and excited to contribute to a brand that blends style with substance, you'll find a home here.

Lead Key Carrier – cabi Outlet

Department: cabi Outlet

Reports To: Store Manager

FLSA Status: Non-Exempt

Position Summary

The Lead Key Carrier supports and assists the store management team in creating an environment where every customer receives exceptional service and a personalized shopping experience. This role is ideal for a fashion-focused retail professional with strong leadership skills, a passion for customer relationships, and the ability to motivate and support a team.

The Lead Key Carrier plays a key role in daily store operations and is expected to lead with a management mindset. This position carries additional responsibilities beyond a traditional Key Holder role and may oversee store operations in the absence of management.

Essential Responsibilities

Customer Experience & Sales

Support and uphold cabi's core business values and company creedDeliver a unique customer service and styling experience through strong customer engagement and relationship-buildingActively clientele using company programs and processes to increase customer loyalty and engagementMaintain a strong presence on the sales floor as a leader in customer sales, customer service, and hands-on team developmentAssist with tracking daily, weekly, and monthly KPIs and store goals

Team Support & Leadership

Promote a positive, professional, and team-oriented work environment while upholding all cabi standards and expectationsAssist in coaching, developing, and motivating employeesDelegate daily tasks and provide leadership support while serving as Manager on Duty when neededLead by example in customer service, teamwork, professionalism, and accountabilityCommunicate effectively and professionally across all levels of the company

Store Operations

Assist management with merchandising products in accordance with company presentation guidelinesSupport inventory management and all aspects of shipment processingAssist with maintaining store organization, cleanliness, supplies, and operational standardsHelp maintain store and banking records, including cash handling and bank depositsMaintain regular, dependable attendance, including availability for nights, weekends, and holidays as neededAbility to work independently on the sales floor or in the backroom depending on business needsPerform additional duties and responsibilities as assigned

Supervisory Responsibilities

Supervises Sales Associates and Key Holders while serving as Manager on Duty. Carries out supervisory responsibilities in accordance with cabi policies and applicable laws.

Qualifications

Required Experience & Skills

Previous retail experience as a Retail Associate, Key Holder, Supervisor, or similar leadership roleStrong communication and interpersonal skills with the ability to provide a personalized styling experienceBasic computer proficiency, including Microsoft Office programs such as Excel, Outlook, and WordAbility to handle cash, banking procedures, and store assets with integrity and accuracyStrong organizational, time management, and multitasking skills

Education & Experience

High school diploma or GED preferred1–2 years of related retail experience preferred, or an equivalent combination of education and experience

Core Competencies

Successful candidates will demonstrate:

Excellent customer service and relationship-building skillsLeadership, coaching, and team development abilitiesStrong verbal and written communication skillsIntegrity, professionalism, and accountabilityEffective time management and organizational skillsAbility to follow company policies, procedures, and safety standardsProblem-solving and decision-making abilities in a fast-paced retail environment

Physical Requirements & Work Environment

The physical demands and work environment described below are representative of those required to successfully perform this role. Reasonable accommodations may be made for individuals with disabilities.

Physical Requirements

Regularly required to stand, walk, talk, hear, and use hands/fingers to operate computers and POS systemsAbility to occasionally lift and carry up to 50 lbs.Ability to climb ladders and step stools as needed

Work Environment

Retail store environment with moderate noise levels and continuous music throughout the dayModerate to high customer foot traffic depending on business volumeBreak area and refrigerator available for employee useAvailability required for nights, weekends, holidays, and occasional solo coverage based on business needs

Joining Cabi means more than stepping into a role, it's stepping into a mission. We're passionate about lifting women up, supporting growth, and celebrating individuality in everything we do. As you explore this opportunity, imagine the impact you could make as part of a company that values innovation, authenticity, and connection at every level. If you're ready to bring your talents to a team that's as driven as it is supportive, we'd love to see what you can do with us.