Keyholder - Year Round

At South Moon Under, we believe in empowering people to dream big, take chances, and deliver exceptional results. As a Key Holder, you will work in partnership with the Store Leader to inspire and lead your team in providing best-in-class service by meeting and exceeding the needs of our customers. Customer Service l Brand Ambassador Understand and communicate the South Moon Under brand to all customersEnsure expected customer service levels are maintained and exceeded by the teamCreate a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visitEmulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitudeContinually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling specialResolve customer feedback and address issues in the moment, including customer escalations and urgent requests Visual l Business Operations