ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. • Ensure all associates provide the highest level of customer service to achieve World Class Service standards • Ensure staff maintains constant client communication through referring to client books and client database • Resolve all client problems and complaints quickly and effectively • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise. • Empower associates to make decisions in the customer's best interest that also support the Company's philosophy • Is dedicated to meeting the expectations and requirements of internal and external customers • Gets first-hand customer information and uses it for improvements in products and services • Acts with customers in mind; establishes and maintains effective relationships with customers • Be knowledgeable and enthusiastic about fashion • Excellent communication skills • Availability to work weekends and Holidays and report to work on a timely fashion • Ability to support management with supervision of scheduled staff in the store • Hold Store Key • This commission eligible position will receive a generous employee discount at Robert Graham. The stated base hourly range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, bonus and other Centric Brands sponsored benefit programs.
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