The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. \- Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals \- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales \- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company \- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales \- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market \- Ensure all associates provide the highest level of customer service to achieve World Class Service standards \- Ensure staff maintains constant client communication through referring to client books and client database \- Resolve all client problems and complaints quickly and effectively \- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise. \- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy \- Is dedicated to meeting the expectations and requirements of internal and external customers \- Gets first-hand customer information and uses it for improvements in products and services \- Acts with customers in mind; establishes and maintains effective relationships with customers \- Be knowledgeable and enthusiastic about fashion \- Excellent communication skills \- Availability to work weekends and Holidays and report to work on a timely fashion \- Ability to support management with supervision of scheduled staff in the store \- Hold Store Key Robert Graham is an equal opportunity employer
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