Ensure all associates provide the highest level of customer service to achieve World Class Service standards Ensure staff maintains constant client communication through referring to client books and client database Resolve all client problems and complaints quickly and effectively Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise. Empower associates to make decisions in the customer's best interest that also support the Company's philosophy Our Best Fit Candidate Would Have Is dedicated to meeting the expectations and requirements of internal and external customers Gets first-hand customer information and uses it for improvements in products and services Acts with customers in mind; establishes and maintains effective relationships with customers Be knowledgeable and enthusiastic about fashion Excellent communication skills Availability to work weekends and Holidays and report to work on a timely fashion Ability to support management with supervision of scheduled staff in the store Hold Store Key *This commission eligible position will receive a generous employee discount at Robert Graham. Salary Range: $17.00-$24.00 At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include a base hourly range at the time of employment. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, bonus and other Centric Brands sponsored benefit programs.
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