Keyholder

The company is reimagining traditional off-price with a digitally-native model focused on customer experience.What This Position Is All About:We are looking for a reliable, trustworthy, and team-focused Keyholder. As the keeper of keys, you will partner with associates to own merchandise recovery and replenishment, open and close the store, and play a vital role in maintaining our reputation as the premier luxury-value destination. Who Are You:Aspiring leader who can educate, drive results, and maintain high standardsEntrepreneurial individual with competitive drive and confidence to succeed Customer champion who provides a personalized shopping experienceConfident and professional communicatorEnergetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance Passionate and enthusiastic fashion expert with an outstanding work ethic Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovationYou Also Have:High school diploma or equivalent3 – 5 years of experience in a retail, customer service, or sales environment; keyholder or supervisor experience preferred Basic computer proficiencyProven sales track record and results driven approachProven time management skills and comfortable managing multiple projects with shifting prioritiesDemonstrated ability to deliver a high standard of customer service and build exceptional customer relationshipsThorough knowledge of the fashion industry and a passion for sharing your expertise Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyesAbility to operate equipment such as radios, POS register, ticket scanners, and sensor removersFlexibility to work evenings, weekends and public holidaysAs The Keyholder, You Will:Focus on the customer experience by taking personal accountability to anticipate needs and exceed our customers’ expectationsMaintain up-to-date knowledge of promotions, merchandise, and customer service policiesBe cross-trained in store functions and provide coaching to associatesBe responsible for opening and closing the store, managing bank deposits, balancing point of sale drawers and safe, and maintaining the physical security of the building Collaborate with store management to organize marketing and promotional campaigns, and coordinate staff schedules and activitiesResolve customer issues through aligning to the core values of trust, integrity, and respectBuild rapport with customers and team, resulting in repeat customers and engaged associatesMaintain sales-floor standards, including replenishment and presentation, general appearance and cleanliness of the departmentParticipate and support in training for new company programs, procedures, and technologiesConsistently model and coach the selling behaviors to meet or exceed key performance indicatorsAdhere to Asset Protection control and compliance procedures; maintain knowledge of all Health and Safety protocols and Emergency procedures to ensure the safety of our associates and customers alikeEfficiently complete tasks or special projects assigned by store leadershipYour Life and Career at Saks OFF 5TH:Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to winExposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centersA culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision)An amazing employee discount and other exciting perks#OFF5THKeyholderThank you for your interest with Saks OFF 5TH. Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.Your Life and Career at Saks OFF 5TH:Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to winExposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centersA culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision)An amazing employee discount and other exciting perksThank you for your interest with Saks OFF 5TH.