Keyholder

Key Holders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Key Holders are responsible for all Sales Associate responsibilities. service approach, and consistently delivering World Class Service Greet and welcome every customer warmly and with enthusiasm Understand customer needs by asking open-ended questions Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge Suggest additional items to build onto sales by utilizing effective selling techniques Thank the customer sincerely and invite them to return and shop with us again Be a TPS Brand Ambassador Build customer loyalty by being friendly, attentive and respectful of customers Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required Professional presentation in attire, demeanor, appearance and compliance to company dress code Support all sales efforts and initiatives across all business channels in an effort to maximize company sales Consistently capture accurate and valid customer information at the POS Maintain awareness of all current promotions and process them correctly at the Point of Sale Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business Continually train and coach associates on GUEST service behaviors and assigned tasks Demonstrate desire to participate in training and development utilizing all training resources available Prepare incoming product for the sales floor by following instruction and guidance from supervisors Merchandise product following company visual guidelines and visual standards Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position Uphold store maintenance and cleanliness standards After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.