Customer Service: Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities. Customer Service - Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store. Brand - Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales. Operations - Leads efforts to prepare stock and sales floor assignments, performs markdown and other promotional activities as needed. Asset Protection – Must adhere to all asset protection policies and procedures as outlined in RAP SOP’s.
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