Key Carrier Coordinator - Enfield ct

## Company presentation Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. ## Job description Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Responsibilities: \- Role models exceptional customer service \- Creates a positive internal and external customer experience \- Promotes a culture of honesty and integrity; maintains confidentiality \- Acts as Manager on Duty in adherence with company policy and procedure \- Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed \- Addresses immediate customer service issues and provides appropriate coaching to Associates \- Exercises discretion regarding customer service policies in order to satisfy customers \- Maintains proper Associate coverage in service areas for a positive customer experience \- Ensures Associates adhere to all operational procedures \- Ensures opening/closing procedures are executed in accordance with company guidelines \- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates \- Provides and accepts ongoing recognition and constructive feedback \- Provides continuous feedback, recognition and coaching to Associates \- Partners with Management on Associate training needs to increase effectiveness \- Ensures adherence to all labor laws, policies, and procedures \- Promotes credit and loyalty programs during customer interactions \- Supports and participates in store shrink reduction goals and programs \- Promotes safety awareness and supports maintenance of a risk-free environment \- Performs other duties as assigned