KEY ACCOUNT COORDINATOR

We are working with a leading international personal hygiene group in the baby care, feminine hygiene, and adult care markets for consumers, retailers, institutional and private health care providers in over 15 countries. The company has dozens of facilities and brands globally, with Billions in annual revenue. The company is rapidly expanding and offers a competitive base salary and benefits including relocation assistance for qualified candidates. The company has a need for a Key Account Coordinator located north of Atlanta, GA Job Purpose: Leads the execution of the Order Fulfillment Process to meet the company’s Customer Service order management performance objectives and to strengthen relationships with its customers. Main Responsibilities and Key Tasks: Order Management Receive / Enter customer orders via EDI or Manually Ensure accuracy of customer order information vs. customer/item information in the company’s systems; resolve discrepancies internally or with customers Order to Cash – OTC: Process shipped orders to point of Invoice Release Provide front-line customer service performance Resolve Order Issues: Collaborate with logistics, plants, distribution centers, accounting, sales to identify root cause and provide options, such as: “Hold” status, not enough inventory for shipment, shipping delays, any other situation prohibiting processing or fulfillment of orders Communicate problem situations with customers and negotiate alternatives Notify Sales Directors and other Senior Managers about problem situations which may be elevated within the Customer’s organization Execute Vendor-Managed Inventory (VMI) Analyze customer inventories and sales volume velocity by item Identify future requirements Create purchase orders on behalf of Customer and secure Customer approval of orders Maintain customer files Research and resolve customer deductions (Pricing, Payment Terms, Shortages/Overages) Lead research and resolution of customer deductions Work with other associates, 3rd Party Logistics Providers, Affiliate’s Logistics associates, Customers and others to determine validity of deduction Provide documentation to A/R Coordinator(s) to support validity (write-off) or invalidity (collection) of deduction File claims with 3rd party logistics providers as appropriate Verify customer commitments are kept to provide on time and full-service levels Correct systemic problems to prevent future customer deductions Accountability and scope factors Must be able to work in a team-oriented, professional and fast-paced environment Must have strong interpersonal skills and be able to interface with customers, manufacturing operations, 3rd party distribution providers, and internal organizations Job Requirements: 5-7 years business experience with a $50 million+ consumer packaged goods company, with customer service background and PM experience would be a plus Bachelor’s Degree or equivalent experience Manufacturing and/or Distribution experience along with Logistics /procurement background High standards of performance and an overwhelming passion for serving customers; presents an excellent “face to the customer” Detail-oriented; ensures that potential issues or problems are not overlooked Ability to multi-task and manage multiple priorities simultaneously Team-oriented with excellent communication skills Ability to influence others to meet timelines and commitments Self-starter who is comfortable in a small office environment “wearing many hats” SAP and ERP system experience Ability to speak Spanish desired (even conversational Spanish would be a plus) All Candidates must be able to provide work related references.