Jewelry Sales Manager

The Jewelry Sales Manager is responsible for driving the performance of Marissa Collections’ fine and fashion jewelry business. This role leads the development and execution of selling strategies by designer, product line, client opportunity, and Stylist to achieve departmental and individual sales goals.

The Jewelry Sales Manager serves as a key partner to the Jewelry Buyer, store leadership, jewelry operations, and Stylist team. This position requires a strong sales leader who can generate and close business, develop the team, manage client opportunities, and maintain the exceptional presentation and operational standards expected within a luxury jewelry environment.

What You’ll Do

Sales Leadership and Team Development

Achieve monthly departmental and personal jewelry sales goalsDevelop and implement selling strategies by designer, product line, Stylist, and client opportunityProvide day-to-day leadership to the Jewelry Assistant Sales Manager and Stylist teamPartner with the Jewelry Assistant Sales Manager to deliver product knowledge trainingCoach Stylists on jewelry selling, client development, and closing techniquesEstablish jewelry goals by Stylist and client and consistently track progressMotivate and coach the team through daily communication, follow-up, and selling supportPartner with the Jewelry Buyer on team-building and development activitiesMaintain strong communication with the Jewelry Buyer, Jewelry Operations Associate, store management, and Stylists

Clienteling and Business Development

Identify, track, and follow up on jewelry leads throughout the yearEnsure client profiles include important dates such as birthdays, anniversaries, holidays, and other special occasionsPartner with Stylists to develop personalized jewelry outreach strategiesCreate and manage OneShop templates and client outreach campaignsTrack Stylist outreach, client responses, leads, appointments, and resulting salesFollow up on client opportunities before, during, and after trunk shows and jewelry events

Marketing and Events

Oversee and execute jewelry piercing eventsDevelop targeted client outreach plans for jewelry eventsAssist Stylists in selecting jewelry based on individual client preferences and needsPartner with Marketing, the Jewelry Buyer, and store leadership to support event execution and client engagement

Trunk Show Support

Share designer line sheets and product information with the Stylist team before each trunk showPull targeted client lists and coordinate Stylist outreachCreate OneShop templates and messaging for trunk show promotionSupport the packing, unpacking, organization, and reconciliation of trunk show merchandise when neededTrack leads and ensure timely client follow-up after each trunk show

Merchandising and Product Knowledge

Manage jewelry floor presentation by designer, collection, and key itemMaintain a visually elevated and sales-focused presentationPartner with store leadership and Stylists during style-out meetingsEnsure the team maintains current product knowledge across designers, collections, seasonal trends, and client opportunitiesProvide jewelry assortment photographs to the Jewelry Buyer and vendors as requestedCommunicate product feedback, client requests, and selling opportunities to the Jewelry Buyer

Operational Responsibilities

Participate in the opening and closing of the jewelry department and storeMaintain jewelry quality-control and product-checking standardsEnsure Retail Pro and point-of-sale procedures are consistently followedAssist with ringing and processing jewelry salesMaintain loss-prevention standards and ensure all security procedures are followedUnderstand insurance requirements and coverage levels for jewelry shipmentsFollow established procedures for receiving, processing, and shipping high-value merchandiseAdhere to all company policies, procedures, and operational standardsAssist with receipt auditing and Retail Pro closing proceduresSupport ready-to-wear approval processes and Stylist follow-up as needed

What You’ll Bring

Previous fine jewelry, luxury retail, or high-value sales experienceProven ability to achieve individual and departmental sales goalsExperience coaching, motivating, and developing a sales teamStrong understanding of clienteling, relationship-based selling, and follow-upExcellent communication, organization, and leadership skillsAbility to manage multiple priorities within a fast-paced luxury retail environmentStrong attention to detail and commitment to operational accuracyProfessional judgment when handling confidential client information and high-value merchandiseExperience with Retail Pro, OneShop, or similar retail and clienteling systems preferredFlexible availability, including weekends, holidays, trunk shows, and special events

Compensation & Benefits

This is a full-time position and includes a comprehensive benefits package designed to support your professional growth and personal well-being, including:

Medical, dental, and vision insurance options401(k) retirement plan with company contributionProfit sharing programPaid time off and paid holidaysProfessional development and growth opportunities

Why Marissa Collections

For more than 50 years, Marissa Collections has been a destination for luxury fashion, offering an expertly curated selection of the world’s most coveted designers alongside an unparalleled client experience. Our culture is rooted in excellence, creativity, integrity, and emotional intelligence.

Marissa Collections is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. We are committed to creating an inclusive environment for all employees.