Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity. You assist the store management team by ensuring a customer focus on the sales floor with exceptional floor supervision. Take ownership, accountability for store and personal productivity Contributes to setting goals and holds team accountable for productivity standards Provides leadership through role modeling Kate Spade Service behaviors and Kate Spade approach standards Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate Consistently ensures all daily tasks are completed without negatively impacting service Resolve conflicts with team members in a timely and productive manner Inspires team to meet and exceed performance standards Utilizes all Kate Spade training initiatives to assist in developing the team and provide coaching to other team members Develop plans to address key business issues, utilizes plans to impact business and achieve desired results 3 years’ experience in retail or service industry Ability to communicate effectively with customers and staff, maneuver sales floor
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