IT SUPPORT ENGINEER

We are working with a growing international company with locations in over 18 countries and close to 4,000 employees worldwide. Due to a recent opening, this leading specialist in the development and manufacturing of textiles for the mattress, mattress covers, and sleep solutions is looking for an IT Support Engineer in their office located near Greensboro, Winston Salem, and the High Point North Carolina area. This position will report to the Director of Design for North America and offers a competitive salary with full benefits. This is an in-office position with the potential for some limited work from home days. Main Responsibilities and Key Result Areas: Investment and training budgets and proposals Internal IT and computer use procedures; build IT documentation and improve the IT knowledge base, both for end users and internal IT users The IT and telecommunication activities including operation, implementation, analysis, training, support, procedure development, troubleshooting and remediation The cooperation with the corporate IT department to ensure transparency between US and international business units and Head Quarters, while taking advantage of the scale efficiencies Implement group IT solution and strategies for the IT needs (including project organization, implementation strategies …) for BDUS computer systems (SAP, LAN, PC, telecommunication…) First contact to for end users to handle their IT problems, questions and requests (via phone call, face to face, IT service desk tool) Maintains contracts with companies and organizations that are relevant for the efficient operation of the IT department Coordinate with other departments to assure a smooth operation and thorough understanding of the IT needs and opportunities Responsibilities include but are not limited to: Maintenance and administration of local area network to include: User access and support Server hardware administration and maintenance Network hardware equipment maintenance Mobile phone support Perform system backups and recovery Physical installation of server- and networking equipment, network patching, backup handling…) Support computer hardware and peripheral equipment: Installation, maintenance and management of the lifecycle of all end user equipment, including hardware and software installations Monitor, maintain, repair, and purchase computer systems, peripheral equipment and televisions Make recommendations for future upgrades Maintenance and administration of the VOIP telephone system: User access and support Server and telephone administration and maintenance