Job Description We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce.Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.The IT Supply Chain Business Analyst is part of the Applications team that supports a portfolio of enterprise-wide applications and integrations. This role preliminarily owns the support and continuous improvement of enterprise inventory management and related business processes, within the applications of the WMS, OMS, ERP, + other inventory related systems + their integrated solutions. )- System enhancements and/or reporting request- Participate in projects throughout all phases of the SDLC- Project, technical and operational support documentation and training- End user documentation and training- Project management of small-medium enhancement projects- MentoringKey Job Responsibilities:- Provide daily operational support as issues occur in the owned application(s) and integrations working with service desk, peers, business users and application vendor(s) as needed- Work with application vendors to manage and coordinate scheduled system maintenances, updates and patches- Communicate the impact of system changes and/or downtimes and coordinates the required actions across the technology and business teams- Review and analyze the efficiency of the existing systems and develop strategies for improving or further leveraging it- Work with the business stakeholders to evaluate and continuously improve business processes- Work with management and PMO on projects and programs as it relates to inventory, product lifecycle management (PLM) and other product processes within Kendra Scott systems and applications- Evaluate level of effort and articulate technical requirements; identify impact, risk and benefit of alternative solutions- Support SDLC during the design process, gathering + documenting business requirements, technical requirements, data mapping, system setups and configurations, plan and execute regression, integration testing, cutover, go live and post-go live activities- Independently manage small-medium application enhancement projects through SDLC- Create technical and end user documentations and training of system modifications and business process changes- Provide ongoing training, mentoring and technical guidance to peer business analysts and the rest of the technology team as applicableQualifications and Skills:- Bachelor’s degree, preferably in Information Systems or equivalent with a minimum of 5+ years of experience as a Business Analyst- Retail environment experience is a plus, but not required- Good knowledge of Coupa as it pertains to inventory procurement is preferred- Experience in order and inventory lifecycles is required within OMS, WMS, ERP and Ecommerce systems- Good knowledge working in PLM software is highly preferred- Experience in financial inventory and order processes including product valuations is highly preferred- Demonstrated project management abilities and experienced in implementation of software solutions- Worked with multiple, cross-functional business area managers and stakeholders and influenced resolution of conflicting objectives- Has been in key leadership role in successfully delivering business process and system solutions- Proven ability to mentor people- Proven track record in meeting deadlines- Background working on cloud-based solution and has vendor management experience- Must possess strong analytical and problem-solving skills to devise solutions to complex problems- Excellent communication skills; Able to effectively present complex solutions to technical and non-technical staff at all levels of the organization, across multiple cultures/geographies- Collaborative and effective at building consensus across the organization- Highly organized, responsible and dependable- Innovative and solution oriented- Can easily adapt to fast paced, constantly changing environment- Works independently, with little or no guidance with the ability to efficiently manage multiple tasks- Passion for the brand and its core values: Family, Fashion, Philanthropy
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