IT Operations Manager

UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. The IT Operations Manager's primary role is to ensure that incidents involving IT hardware and software in the warehouse are addressed and managed in a timely manner. This includes management of inquiries, incidents/system trouble, coordination with off-shore 24x& IT support, key-user training for the new function releases, data manipulation and analysis, device procurement and support, among many other things. Additionally, the IT Operations Manager will be the main coordinator for any troubleshooting that is required with other systems involved in the warehouse operations such as Network, Warehouse Control System (WCS), Transportations Management System (TMS), Automatic Packing operations, RFID, E-Commerce Order Management System (OMS). \- Working with GHQ IT in releasing new global functionalities and system enhancements to the local operations \- Documentation \- Creating/updating standard operation procedures (SOP) / system manuals provided to warehouse users \- Working with IT offshore support in creating Knowledge Base Articles (KBA's) especially for frequent/highly reoccurring issues.