In-Store Program Facilitator

In-Store Program Facilitator (Part-Time, In-Person)

In-Store Program Facilitator

Part-Time, In-Person | Full Circle | Birmingham, AL

Full Circle is hiring a mission-driven, hands-on facilitator to help build, stabilize, and grow our in-store employment program for young adults with disabilities.

This role sits where mission meets operations: helping people succeed with dignity while building the routines, systems, and standards that strengthen the program.

You’ll be on the floor, in the details, and close to the people. If you can bring warmth and structure, teach with patience, and stay steady when things get messy, this role may be a strong fit.

Because this role operates inside an active retail store, candidates should be comfortable balancing program support with real-time store operations and customer flow.

The mission runs through the business — not beside it.

Quick Details

Pay: $22–$32/hour depending on experience
Job Type: Part-time
Expected Hours: 32 hours/week
Work Location: In person
Address: 2919 Linden Avenue, Birmingham, AL 35209
Schedule: Daytime coverage during store hours

Store Hours

Sunday: 12pm–4pm
Monday–Thursday: 11am–4pm
Friday: 11am–2pm
Saturday: Closed

About Full Circle

Full Circle is an upscale resale boutique creating meaningful employment opportunities for young adults with disabilities while serving the Birmingham community through a thoughtful retail experience.

Our mission and business are deeply connected. The work of the store supports the mission, and the mission shapes how the store runs.

This role helps translate good intentions into a program that works — with clear expectations, consistent training, and practical systems that support both employees and the store.

The Outcome You Own in the First 90 Days

Within 90 days, you will assess the current program, strengthen core routines and training systems, and establish clearer communication and documentation practices.

Success means the team has stronger routines, employees understand expectations for their roles, leadership has clearer visibility into what is happening on the floor, and the program feels more stable week by week.

What You’ll Do

Provide on-floor coaching during store hours by modeling professionalism, reinforcing expectations, and offering real-time support and course correction.
Conduct a program audit during your first two weeks by reviewing routines, training processes, scheduling patterns, incident documentation, and operational gaps. Present a prioritized improvement plan to leadership.
Develop and improve simple SOPs and checklists using Google Docs and Google Sheets so store routines are clear and consistently followed.
Train employees on store tasks by modeling steps, observing practice, and reinforcing expectations during real store work.
Support employees as individuals by adjusting your coaching approach to different learning styles, confidence levels, and support needs.
Lead calm de-escalation when needed by setting clear boundaries, documenting incidents, and ensuring appropriate follow-up.
Track key operational patterns and provide weekly updates so leadership understands what is working, what is stuck, and what needs attention.
Run a weekly check-in with leadership (Levi and Tsivi) reviewing task quality, incidents, and program improvements.

What Good Looks Like

First 30 Days

You understand the rhythm of the store, key employees, current routines, and recurring challenges.
You complete a program audit and identify the most important operational gaps.
You begin tightening key routines, communication loops, and expectations on the floor.

First 60 Days

Core checklists and routines are being used during daily store tasks.
Incident documentation and follow-up are happening consistently.
Leadership has clearer visibility into task quality and employee support needs.

First 90 Days

The program runs with stronger routines, clearer expectations, and better documentation.
Employees understand what success looks like in their roles.
The store team experiences fewer repeated corrections and smoother daily operations.
Full Circle has a practical plan for growing the program without overwhelming the team.

Metrics You’ll Own

Task Quality: Weekly pass/fail checklist reviewed with leadership.
SOP Adoption: Store routines and checklists are consistently used.
Incident Follow-Through: All incidents documented with follow-up within 24 hours.
Employee Progress: Employees demonstrate improved task consistency and fewer repeated corrections.
Program Stability: Fewer recurring behavior, communication, and task-quality issues.

Who You’ll Work With

You’ll work closely with leadership, store team members, and employees participating in the program.
This role includes regular communication with Janet, Levi, and Tsivi regarding program priorities, employee support needs, task quality, and operational improvements.

What We’re Looking For

Someone who is:

Warm but firm — you care deeply about people while maintaining clear standards.
Calm under pressure — when the shift gets messy, you stay steady and useful.
Systems-minded — recurring problems make you think about better routines and processes.
Strong-backed — you can have difficult conversations kindly and follow through.
Practical and direct — you focus on what is actually happening on the floor.
Emotionally intuitive — you can read different employee needs and respond thoughtfully.

Skills and Experience

Experience supporting adults with disabilities or individuals with diverse learning and support needs.
Comfort using Google Docs, Google Sheets, and shared files for tracking tasks, incidents, and updates.
Ability to teach tasks clearly by modeling, observing, and reinforcing expectations.
Experience building or improving simple systems, routines, or training processes.
Clear communication and strong documentation habits.
Comfort working hands-on in an active retail environment.

Why This Role Is Worth It

This role offers meaningful experience building a mission-driven employment program.

You’ll help shape how the program operates, how employees are supported, and how the store continues to grow.

The work is hands-on and human. Some days will be smooth. Some will be messy. All of it matters.

You may love this role if you want to:

Do work that matters
Build mission-driven programming from the ground up
Make a visible difference in the store and community
Gain hands-on experience in coaching, operations, and program development
Work part-time while carrying meaningful responsibility
Help people succeed with dignity through clear structure and support

This Role Is Not for You If…

You need everything perfectly organized before you can lead.
You avoid difficult conversations.
You prefer vague encouragement over clear expectations.
You are uncomfortable documenting incidents or performance gaps.
You want a mission role without operational accountability.

How to Apply

Apply through Indeed with your résumé and short application responses.

Please include the keyword FULL CIRCLE in your application or cover note so we know you read the full description.

A short 2–3 minute video is optional but encouraged.

In your optional video, please share:

Why this work matters to you
Your experience supporting people with different learning styles or support needs
How you balance warmth, structure, and accountability

Interview Timeline

Applications will be reviewed on a rolling basis.

Interviews begin May 4, and the role will remain open until the right candidate is found.

We aim to respond to applicants within 5 business days.

Because this role involves working closely with employees and program documentation, candidates must be able to handle sensitive information with care, discretion, and professionalism.

Job Type: Part-time

Pay: $22.00 - $32.00 per hour

Experience:

Working with people with developmental disabilities: 1 year (Preferred)

Work Location: In person