Implementation Coordinator (Digital Advertising)

SEBPO is looking for an Implementation Specialist to play a key role in new partnership implementations, customer satisfaction, and overall project management. SEBPO works with organizations to handle all of their digital advertising needs, whether operational or creative. If this sounds like you, we’d love to hear from you! **JOB RESPONSIBILITIES** \\+ Work alongside SEBPO’s VP of Advertising Operations and Director of Creative Services to onboard new clients and gather their digital advertising requirements through onsite discovery meetings and/or remote calls \\+ Create relevant documentation, such as workflows/SOPs, for the service delivery plan \\+ Assist in developing plans for monitoring the delivery team’s progress and provide regular reports to client’s post-launch \\+ Provide continuous guidance and support to clients throughout the partnership lifecycle, leading status calls/meetings, troubleshooting issues and brainstorming solutions \\+ Provide suggestions for continuous process improvements in all aspects of operations and creative services (such as new client implementation, reporting, and more) \\+ Keep up to date with relevant news and trends in digital ad operations for both clients and internal teams, becoming a subject matter expert \\+ Use of a variety of software/tools for customer management and data analytics (e.g. Salesforce, Tableau, JIRA) \\+ Assist the Advertising Operations and Creative Services teams with other ad hoc tasks as needed \\+ Travel to offshore team locations, typically once a year **QUALIFICATIONS** \\+ Bachelor’s Degree required (marketing, communications, or relevant discipline preferred) \\+ 1-3 years experience in creative design/development or digital ad operations \\+ Knowledge in the principles of campaign trafficking, ad serving, analytics, programmatic media buying, campaign optimization, SEM, mobile and video preferred \\+ Experience creating new processes, or improving existing ones, to drive efficiencies is a bonus, but not required. \\+ Prior experience with creative services, banner ad design or website development is a bonus, but not required \\+ An understanding of graphic design best practices and principles \\+ Strong proficiency in MS Office products, particularly Excel \\+ Familiarity in working with, interpreting, and explaining complex data \\+ Passion for customer support and relentless pursuit of client satisfaction \\+ Excellent interpersonal skills, both verbal and written \\+ A mind for analytical and strategic/long-term thinking \\+ Excellent planning and organizational skills, especially when handling multiple projects **COMPENSATION & BENEFITS** \\+ Salary based on skills and experiences \\+ Health insurance: Medical, dental, and vision \\+ PTO: 2-3 weeks depending on position and years of experience \\+ 5 personal/sick days \\+ Retirement plan with employer matching \\+ A flexible, family-oriented environment \\+ 1 day a year that can be contributed to a charity/volunteer opportunity of your choice _**_APPLY HERE:https://sebpo.janehires.com/Jobs/a-m8ZFlf9UO6YAonq3QJeA_**_